Privacy Policy

At Muke AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Email address (when you create an account or contact us)
• Name (optional, for account personalization)
• Payment information (processed securely through third-party payment processors)

1.2 Usage Information

• Images and videos you upload for processing
• Processing preferences and settings
• Service usage patterns and statistics

1.3 Technical Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our AI services
• Account Management: To create and manage your account
• Processing: To process your images and videos using our AI technology
• Communication: To respond to your inquiries and provide customer support
• Improvement: To improve our services and develop new features
• Security: To protect against fraud and ensure service security
• Legal Compliance: To comply with applicable laws and regulations

3. Data Processing and Storage

3.1 Image and Video Processing

When you upload images or videos for processing:

• Files are processed using our AI algorithms
• Processing occurs on secure servers with encryption
• Original files are automatically deleted after processing (within 24 hours)
• Processed results are temporarily stored for download (up to 7 days)

3.2 Data Security

• All data transmission is encrypted using SSL/TLS
• Files are stored with end-to-end encryption
• Access to your data is strictly limited to authorized personnel
• Regular security audits and updates are performed

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (payment processors, cloud storage, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Cookies: Control cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect service functionality.

7. Data Retention

We retain your information for the following periods:

• Account Information: Until you delete your account or request deletion
• Uploaded Files: Maximum 24 hours after processing
• Processed Results: Maximum 7 days for download access
• Usage Logs: 12 months for analytics and security purposes
• Payment Information: As required by financial regulations

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards as required by law

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our service

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.