Support Center
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🛠️ How Can We Help You?

Our support team is here to assist you with any questions or issues you may have with Muke AI.

⚡ Fast Response Times

Under 2 Hours

We typically respond to support requests within 2 hours during business hours.

📞 Support Channels

📧

Email Support

Send us a detailed message and we'll get back to you quickly.

Send Email
💬

Contact Form

Use our contact form below for structured support requests.

Fill Form
📚

FAQ Section

Find quick answers to common questions in our FAQ below.

View FAQ
🔧

Technical Issues

Report bugs, technical problems, or service issues.

Report Issue
💳

Billing Support

Questions about payments, subscriptions, or billing issues.

Billing Help
🚀

Feature Requests

Suggest new features or improvements for Muke AI.

Suggest Feature

📝 Contact Support

Please fill out the form below and we'll get back to you as soon as possible.

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❓ Frequently Asked Questions

How do I reset my password? Medium

To reset your password, click on the "Forgot Password" link on the login page. Enter your email address and follow the instructions sent to your email.

My images are not processing. What should I do? High

First, check your internet connection. If the issue persists, try refreshing the page or clearing your browser cache. If the problem continues, please contact our support team with details about the error message you're seeing.

How do I cancel my subscription? Medium

You can cancel your subscription at any time from your account settings. Go to your profile, select "Subscription" and click "Cancel Subscription". Your access will continue until the end of your current billing period.

What file formats are supported? Low

We support most common image formats including JPG, PNG, WEBP, and GIF. For best results, we recommend using high-quality images with clear details.

How long does image processing take? Low

Most images are processed within 10 seconds. Processing time may vary depending on image size, complexity, and server load. Large images or complex requests may take up to 30 seconds.

Is my data secure and private? High

Yes, we take your privacy seriously. All data is encrypted during transmission and processing. We do not store your images permanently - they are automatically deleted after processing. Please review our Privacy Policy for more details.

Can I get a refund? Medium

We offer refunds within 30 days of purchase if you're not satisfied with our service. Please contact our support team with your order details and reason for the refund request.

How do I contact customer support? Low

You can contact us through email at [email protected], use the contact form on this page, or reach out through our social media channels. We typically respond within 2 hours during business hours.

📋 Support Ticket Information

What to Include in Your Support Request

  • Clear Description: Explain your issue or question in detail
  • Error Messages: Include any error messages or codes you see
  • Steps to Reproduce: Describe the steps that led to the issue
  • Browser/Device: Mention your browser, operating system, and device
  • Screenshots: Attach screenshots if relevant (send via email)

Response Time Expectations

  • High Priority: 1-2 hours (service down, billing issues)
  • Medium Priority: 2-4 hours (feature requests, minor issues)
  • Low Priority: 4-8 hours (general questions, feedback)